Plumbing FAQs - Sydney Plumbing Heroes

Got plumbing questions? We’ve got answers! Here are some of the most common plumbing queries we receive from Sydney homeowners and businesses.

How do I know if I have a hidden water leak?

Signs of a hidden leak include:

✔ Unexplained increase in your water bill

✔ Damp or discolored walls, ceilings, or floors

✔ The sound of running water when no taps are on

✔ Mold or mildew growth

If you suspect a leak, call Sydney Plumbing Heroes for a professional leak detection service.

⁠What should I do in a plumbing emergency?

✅ Turn off the water supply – Locate your home’s main shut-off valve and turn it off.

✅ Turn off power if necessary – If water is near electrical outlets, switch off power at the main breaker.

✅ Call an emergency plumber – Contact Sydney Plumbing Heroes (24/7 Service) to prevent further damage.

⁠Why is my water pressure low?

Low water pressure can be caused by:

✔ Blocked pipes or taps

✔ A leak in the plumbing system

✔ Issues with the water supply company

✔ A faulty pressure regulator/. pressure limiting valve 

We can diagnose and fix low water pressure issues quickly!

What causes blocked drains?

Common culprits include:

✔ Hair, soap scum, and grease buildup

✔ Food scraps and coffee grounds

✔ Tree roots

✔ Foreign objects (wipes, sanitary products, toys)

Can I use chemical drain cleaners to unblock my drain?

We don’t recommend it! Chemical drain cleaners can damage your pipes and are often ineffective for severe blockages. Instead, try a plunger or contact us for professional drain cleaning.

How do I prevent blocked drains?

✅ Use drain strainers to catch hair and debris

✅ Avoid pouring grease or food scraps down the sink

✅ Regularly flush drains with hot water and baking soda

If your drains are slow or blocked, our CCTV drain inspection & jet blasting services can help!

⁠Why is my hot water not working?

Common reasons include:

✔ A faulty thermostat or heating element

✔ A gas supply issue (for gas water heaters)

✔ Sediment buildup in the tank

✔ The system reaching the end of its lifespan

We repair and replace electric, gas, and instant hot water systems—call us for a same-day fix!

⁠How often should I service my hot water system?

It’s best to have your hot water system serviced every 12-24 months to extend its lifespan and ensure efficiency.

⁠What should I do if I smell gas in my home?

🚨 Act immediately! 🚨

✅ Turn off the gas at the meter

✅ Open windows and doors for ventilation

✅ Avoid using electrical switches or open flames

✅ Call Sydney Plumbing Heroes for a gas leak inspection

⁠ Can I install a gas appliance myself?

No, only a licensed gas fitter can legally install gas appliances in Sydney. We provide safe and certified gas fitting services for stoves, ovens, and heaters.

Why does my toilet keep running?

A continuously running toilet is often due to:

✔ A faulty outlet/inlet valve

✔ A misaligned float

✔ A leak in the tank

This can waste a lot  of water—contact us for a quick fix!

Can I flush wet wipes down the toilet?

No! Even “flushable” wipes don’t break down properly and can cause major blockages in your pipes. Stick to toilet paper only.

Why is my roof leaking?

Common causes include:

✔ Cracked or missing roof tiles

✔ Blocked gutters and downpipes

✔ Damaged flashing around chimneys and vents

Regular roof plumbing maintenance can prevent costly water damage—schedule an inspection today!

How do I prevent my gutters from getting clogged?

✅ Clean gutters at least twice a year

✅ Install gutter guards to block leaves and debris

✅ Trim overhanging tree branches

Blocked gutters can lead to roof leaks and water damage we offer professional gutter cleaning and repairs

Need a Plumber in Sydney?

If you didn’t find your question here, feel free to contact Sydney Plumbing Heroes! Our team is available 24/7 for all your plumbing needs.

📞 Call Us: 0406411011

📍 Service Areas: Sydney & Surrounding Suburbs